2021 Content

Now in its fourth year, the Managed Services Summit Europe is now firmly established as the leading Managed Services event for the European IT channel. The event features conference session presentations by leading independent industry speakers, a range of sessions exploring both technical and sales/business issues provided by leading specialists in the sector and extensive networking time for delegates to meet with potential business partners.

The Managed Services Summit Europe 2021 is an executive-level events which will explore the latest trends and developments in managed services, evolving customer requirements and how to create value from providing managed services – both for your own organization and your customers.

Themes, Topics and Trends

The Managed Services Summit will address the key trends and issues impacting on the managed services sector. Subjects include:

  • How to build and increase value – both for MSPs and their clients
  • The impact of new technologies
  • Changes in buyer behaviour
  • Digitalisation and Business Transformation
  • Security and Compliance
  • Emerging opportunities such as Artificial Intelligence, Blockchain and IoT
  • Cloud, Hybrid and Edge Computing
  • Commoditisation and Differentiation
  • Increasing Efficiency
  • Resource Management
  • Training & Skills


Björn Leenen (CISSP) - Senior Solutions Engineer, Datto
8:30Registration Open
9:00Welcome & Opening Remarks
9:05Elevator Pitch
Featuring Acronis, Datto, N-Able, Splashtop, Megaport, Threatlocker
9:30Keynote by Lars Sudmann, Owner of Sudmann & Company
Sudmann is an advisor and executive trainer on leadership, strategy, innovation and communication for global corporations, SMEs and multinationals, and will speak about navigating the unknown and re-invigorating the need to innovate after Covid, as well as exploring lessons learned from the pandemic and best practices of new normal leadership.
10:00No more sleepless nights by offering a cyber resilience approach
Björn Leenen (CISSP) - Senior Solutions Engineer, Datto
10:15How to become a trusted and disruptive partner for your customers’
Floris van Miert - Strategic Partner Manager at Acronis
10:30Re-think Backup!
Stefan Kremer Sales Manager EMEA at N-Able
10:45Speaker Panel Debate
Featuring Björn Leenen, Senior Solutions Engineer - Datto, Jeroen Den Haan, Sales Director – N-able, Floris van Miert, Strategic Partner Manager - Acronis
11:30How to manage your clients’ IT environments with consumer-grade usability and enterprise-grade security while increasing your profitability
Alexander Draaijer, General Manager at Splashtop
11:45Reimagining Cloud Connectivity - Transforming the journey to hybrid cloud, multicloud, cloud-to-cloud or a cloud enabled edge with Network as a Service connectivity
Martin Bichler, Head of Channel Sales Europe, Megaport
12:15Speaker Panel Debate
Featuring Alexander Draaijer, General Manager – Splashtop, Martin Bichler, Head of Channel Sales Europe - Megaport, Threatlocker – TBC
13:30Keynote by Johan Bakker - Business Coach - MSP Mentor
For 20 years, Johan Bakker has been active with the MSP business field, managing and owning companies within the IT sector, as well as launching MSP Mentor to help other IT companies. His keynote addresses moving from break fix to managed, changing the MSP portfolio from per device to per user base, including the Hybrid Infra, and how to optimise the internal MSP to get more margin into the company.
14:00How to Keep Up with the Best In Class
Raymond Parkinson, Manager International Sales EMEA at ConnectWise
14:30DCC Nederland B.V.
14:45Get instant results with Threat Detection & response for M365
Romain Favraud, Channel Pre Sales Engineer at Vade
15:00Speaker Panel Debate
Featuring Raymond Parkinson, Manager International Sales EMEA - ConnectWise, TBC– Centreon, TBC - DCC Nederland B.V, Romain Favraud, Channel Pre Sales Engineer - Vade
15:45Fast Track to MSSP with Sophos: Benefit from Offering Full Cybersecurity Services & a SOC
Danielle Meulenberg, Channel Account Executive MSP Western Europe – Sophos
16:00Why choose wireless WAN?
Wim van Laarhoven, Cradlepoint
16:15Speaker Panel Debate
Featuring Danielle Meulenberg, Channel Account Executive MSP Western Europe – Sophos, Westbase – TBC
16:30MSP Panel: "The Big Debate"
Johan Bakker will be joined by Wayne Wilson who runs MSP company Wanbound, is CEO of DutchMSP peer group and city councillor for the city of Houten. In this session will revolve around the sustainability of the MSP model, the issue of direct or indirect: vendors going straight to consumers, addressing the cyber and cloud operations skills shortage, returning to the office vs. remote working, and shortages in the IT supply chain. Also, we will also look at evolving challenges in distribution and security.
16:45Closing Remarks/ Networking Drinks
17:15End of Summit

Please Note: The Managed Services Summit reserves the right to make any necessary changes to this agenda. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker. The Managed Services and Hosting Summit reserves the right to use photographs of any attendee for future promotions.

The must attend conference for all professionals involved within the Managed Services industry.