2021 Content

Now in its fourth year, the Managed Services Summit Europe is now firmly established as the leading Managed Services event for the European IT channel. The event features conference session presentations by leading independent industry speakers, a range of sessions exploring both technical and sales/business issues provided by leading specialists in the sector and extensive networking time for delegates to meet with potential business partners.

The Managed Services Summit Europe 2021 is an executive-level events which will explore the latest trends and developments in managed services, evolving customer requirements and how to create value from providing managed services – both for your own organization and your customers.

Themes, Topics and Trends

The Managed Services Summit will address the key trends and issues impacting on the managed services sector. Subjects include:

  • How to build and increase value – both for MSPs and their clients
  • The impact of new technologies
  • Changes in buyer behaviour
  • Digitalisation and Business Transformation
  • Security and Compliance
  • Emerging opportunities such as Artificial Intelligence, Blockchain and IoT
  • Cloud, Hybrid and Edge Computing
  • Commoditisation and Differentiation
  • Increasing Efficiency
  • Resource Management
  • Training & Skills


8:30Registration Open
9:00Welcome & Opening Remarks
9:05Elevator Pitch:
Acronis, Datto, N-Able, Splashtop, Megaport, Threatlocker
9:30Keynote: Lars Sudmann:
Lars Sudmann is a speaker with background in global and remote leadership. He is a former senior leader of P&G, and he now works with leading companies such as Microsoft and SAP as well as key public institutions. Additionally, he is a startup advisor and lecturer at universities in Belgium and Germany and was featured on BBC Capital, Forbes, Inc, The Economist Network, Fast Company, the Chicago Tribune and many more. His TEDx talks are top-ranked with more than a million views. His latest book on innovative leadership is called “Innovation that Sticks.”
10:00Cyber resilience – Building TRUE business continuity protection despite adverse cyber events
Greg Jones - Business Development Director, EMEA, Datto
10:15Acronis – TBC
10:30The lies we’re told about image backup... and what can you do about it! Stefan Kremer - Sales Manager, N-Able
10:45Speakers Panel Debate:
Greg Jones – Datto, Jeroen Den Haan, Sales Director – N-able, TBC – Acronis
12:15Speakers Panel debate:
Splashtop – TBC, Megaport – TBC, Threatlocker - TBC
13:30Keynote: Johan Bakker - Business Coach - MSP Mentor: Optiming your MSP to better engage with customers.
Johan Bakker has been active with the MSP business field for over 20 years and has managed and owned companies with the IT sector including the launch of his own company, MSP Mentor. Bakker has a large focus on helping IT companies from a pay per hour concept to a full MSP operation. In his keynote, he will look at every aspect to optimise your MSP to get the best out of your resources and systems, and getting those systems to work together in order to maximise your clients’ ICT environment and needs. After all, if you only focus on moving from break fix to managed, then still you’re not future proofed. You need to keep adding services that suit your clients’ best interests and move from just a selling company to a better trusted advisor role.
14:00Tips from the best in class inside the industry: Operational Maturity
Sam Callaghan, Director of International Sales, ConnectWise
14:15Managed Hybrid Infrastructure Services is your next growth opportunity, but how do you make it a profitable business?
Mathieu Correard - Presales Engineer, Centreon
14:30DCC Nederland B.V. - TBC
14:45Get instant results with Threat Detection & response for M365
Romain Favraud, Resello by Vade
15:00Speaker Panel Debate:
Sam Callaghan – ConnectWise, Mathieu Correard – Centreon, TBC - DCC Nederland B.V, Romain Favraud – Resello by Vade
16:00Gold – TBC
16:15Gold – TBC
16:30Speakers Panel Debate – Sophos, TBC, TBC
16:45MSP Panel: “The Big Debate”:
Is the MSP model sustainable? What about vendors going direct? Should we be building or buying-in service platforms? Can automation make up for the skills shortage? Should we be preparing for the next pandemic? These and other questions are up for discussion in a candid, no holds barred session that encourages delegates to participate alongside a panel of four leading but quite different MSP CEOs from across the community.
17:00Closing Remarks/ Networking Drinks
17:30End of Summit

Please Note: The Managed Services Summit reserves the right to make any necessary changes to this agenda. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker. The Managed Services and Hosting Summit reserves the right to use photographs of any attendee for future promotions.

The must attend conference for all professionals involved within the Managed Services industry.