2021 Agenda

Celebrating its eleventh year, the Managed Services Summit UK is firmly established as the leading Managed Services event for the UK IT channel. The event features conference session presentations by leading independent industry speakers, a range of sessions exploring both technical and sales/business issues provided by leading specialists in the sector and extensive networking time for delegates to meet with potential business partners.

The Managed Services Summit UK is an executive-level event which will explore the latest trends and developments in managed services, evolving customer requirements and how to create value from providing managed services – both for your own organization and your customers.


Themes, Topics and Trends

The Managed Services Summit will address the key trends and issues impacting on the managed services sector. Subjects include:

How to build and increase value - both for MSPs and their clients
The impact of new technologies
Changes in buyer behaviour
Digitalisation and Business Transformation
Security and Compliance
Emerging opportunities such as Artificial Intelligence, Blockchain and IoT
Cloud, Hybrid and Edge Computing
Commoditisation and Differentiation
Increasing Efficiency
Resource Management
Training & Skills

08:30 Registration Opens
09:15 Welcome & Opening Remarks
09:30 Speakers Panel Debate: Cyber security and business continuity
The threats posed by cyber-attack have grown significantly over the last 12 months with Ransomware attacks generating weekly headlines. This expert panel will discuss the challenges faced by MSPs, longer terms trends and best practice for protecting clients and internal systems plus ways to recover from the almost inevitable breach.
Speakers Include: Piers Wilson - Huntsman Security, Danny Jenkins – Threatlocker, Ridley Ruth – Dropsuite, Greg Jones - Datto.
10:00 Keynote: Culture for Growth
Kate Wood, Culture-As-A-Service Expert
Kate Wood provides culture as a service to multiple organisations, helping them transform their employee engagement strategy to improve business performance. Harnessing what worked in her role as Culture Director for Chess, Wood galvanised the 120 million pound (550 people /7 sites) turnover Technology Business from 63rd to 1st, in the Sunday Times Top 100 Companies to Work for in the UK and retain their place in the list for 10 years.
10:30 Speakers Panel Debate: Cloud transformation and the hybrid workforce
Cloud adoption is at an all-time high and coincides with large segments of the UK workforce still working from home – a trend that might be with us for the foreseeable future. This expert panel will discuss how MSPs can benefit from the shift to the cloud and adapt to a world where hybrid working between multiple locations becomes increasingly common.
Speakers Include: Phylip Morgan - Pax8, Alex Quilter - N-Able, David Devine - OVH Cloud.
11:00 Coffee Break
BUSINESS LEADERSHIP TRACK
A track aimed at business leaders keen to learn new insights and innovative ideas that will help them streamline operations, trim costs while growing client revenues and prepare for future success.
TECHNOLOGY LEADERSHIP TRACK
A track aimed at technology leaders keen to gain a better understanding of technical trends, emerging customer requirements, innovative tools and new ways to deliver improved customer experiences.
11:30 Cyber resilience – Building TRUE business continuity protection despite adverse cyber events
Greg Jones - Business Development Director, EMEA, Datto
Datto’s believes all businesses (Not just MSPs) should be focusing on Cyber resilience, the everchanging threat landscape is moving so fast: BCDR & Cyber security is not enough in 2021!
The lies we’re told about image backup... and what can you do about it!
Alex Quilter - Vice President, Product Management, N-Able
We are here to discuss the illusions created by backup vendors about image backup. Possibly to do some myth busting. At the very least, reveal some truths that don’t always get highlighted. We speak with many MSPs that use image-based backup such as veeam, storagecraft, altaro and also the appliance-based backup vendors. It turns out that traditional image backups are far from ideal….especially for MSPs.
11:45 Empowering the modern MSP to capitalize on the cloud transformation
Michael Breeze - EMEA Director of Channel & Phylip Morgan - Chief Channel Officer, Pax8
Cloud Backup & Archiving for Microsoft 365 & Google Workspace Delivered
Scott Parker - Channel Sales Manager - EMEA, Dropsuite
12:00 Moving Beyond Threat Detection - A Look at The Future of Cybersecurity with Zero Trust
Danny Jenkins - CEO, Threatlocker
Latest customer insights on cloud adoption keeping CIOs awake at night! Discover how resellers can provide some relief
David Devine - Partner Program Manager, OVH Cloud
Latest customer insights on cloud adoption keeping CIOs awake at night! Discover how resellers can provide some relief. Customer behaviour in cloud procurement has significantly changed. IT leaders understand the need to adopt a multi-cloud approach to their IT strategy. This transformation in purchasing criteria has created many challenges and risks along the way. As a result, customers are turning to their IT reseller partners to co-create solutions to leverage the benefits of multi-cloud and mitigate the inevitable risks. In this thought-provoking session, David Devine will share an overview of OVHcloud’s findings from their latest customer research whitepaper. David will discuss IT leaders’ key needs, priorities and the biggest challenges that keep them lying awake at night. These insights are designed to help channel providers understand what customers need most from their channel partners and create a framework to build differentiated cloud solutions.
12:15 Staying relevant with your SOC Service delivery + expectations for monitoring & measuring ransomware readiness
Piers Wilson - Head of Product Management, Huntsman Security
This session will cover:
  • Aligning evolving security challenges with customer expectations, while maintaining a profitable MSSP service model
  • Multi-tenancy with flexibility – what should you be looking for, for ease of onboard new customers & training your team
  • Delivering ransomware readiness – the MSSP role in prevention, containment and enabling recovery from a ransomware attack, using 12 globally recognised safeguards
Eyes on Everything: Managing IT for Remote & Hybrid Workforces
Alan Davis - SVP & General Manager, Kaseya
As we prepare for the post-pandemic world, we are faced with the challenge of managing remote and hybrid workforces on a long-term basis. Many companies across the world have already decided that their employees will be able to continue to work remotely. Some will adopt a hybrid model where employees will be in the office part of the time and remote otherwise. This means IT teams must have very streamlined processes for managing remote endpoints. Watch to see how your team can use Unified Remote Monitoring and Management (uRMM) technology to manage remote and hybrid workforces.
12:30 Panel Q&A Session Panel Q&A Session
12:45 Lunch
13:45 Keynote: Sharpen Your Human Edge in The Digital Economy
Greg Orme, Author - The Human Edge
How can you respond with curiosity, creativity and collaboration to a business world being transformed by artificial intelligence, new generations in the workplace, and the ripples of COVID-19? Award-winning business author and leadership coach Greg Orme reveals the science-based tips and techniques to help you to influence your colleagues, empathise with your customers, and innovate as fast as the world is changing.
14:15 M&A Overview
Adam Zoldan, Director at Knight Corporate Finance
The session will focus around post covid market developments and how they impact in the channel, an overview of transaction activity and and strategic considerations for shareholder and entrepreneurs as they plan the future of their business.
14:30 Coffee & Networking
BUSINESS LEADERSHIP TRACK
A track aimed at business leaders keen to learn new insights and innovative ideas that will help them streamline operations, trim costs while growing client revenues and prepare for future success.
TECHNOLOGY LEADERSHIP TRACK
A track aimed at technology leaders keen to gain a better understanding of technical trends, emerging customer requirements, innovative tools and new ways to deliver improved customer experiences.
15:00 Lowering the barriers to providing Managed Security Services
David Ellis - Vice President, Security and Mobility Solutions - Europe, Tech Data
Although the opportunities are strong in this high growth space, providing Managed Security Services has traditionally been complex and costly for partners. Learn how Tech Data can help channel providers capitalise on this market whilst reducing the barriers to entry.
Unified Observability in a Hybrid World
Chris Brightwell - Sales Engineer, LogicMonitor
Achieving end-to-end observability is essential in gaining control and visibility of the various applications, networks, and infrastructure used by your organisation and your customers. In this short session, LogicMonitor will explore:

  • What does Unified Observability mean
  • How to use Observability for not just across hybrid infrastructure but also hybrid workforces and workloads
  • Reducing unplanned outages and delivering strategic, transformational business outcomes through Observability
15:15 Tips from the best in class inside the industry: Operational Maturity
Sam Callaghan, Director of International Sales, ConnectWise
Learn to set the right foundation in your business with ConnectWise.
Managed Hybrid Infrastructure Services is your next growth opportunity, but how do you make it a profitable business?
Mathieu Correard - Presales Engineer, Centreon
The next phase of digital transformation is seeing organisations move from legacy, to increasingly cloud- and edge-focused IT. While they're busy designing innovative user experiences to grow their business, they expect you to manage the complex Hybrid IT infrastructure that fuels these digital experiences.

Providing Cloud-to-Edge visibility to Digital Business is MSPs next growth opportunity. But are you sure you can make it a profitable business? Will the increased complexity of these hybrid infrastructure negatively impact your margins? Should you increase productivity, and how? In a very competitive market, how can you improve the value of your services? And what kind of Return on Investment can you expect? This is what we'll discuss in this session, looking at how MSPs across Europe tackle these challenges.
15:30 How to improve your service without increasing costs
Alex Ford - Sales Director, IT Glue
Many organisations want to achieve their growth goals but know they cannot make significant investments to get there.

We will discuss how it is possible to get your MSP on an upward curve despite having less to invest, just by making a few simple changes to the way you do things.
Highly scalable cloud security as a service
Mitesh Chauhan, Global Product Director, Cloud Security Services, Entrust
With the proliferation of Amazon, Google, and Microsoft cloud services, combined with Enterprises internal pressures to reduce data centre footprint, costs, and migrating sensitive data to the cloud, your customers are expecting everything to be available as a on-demand, scalable service. The same is true for security and hardware security modules (HSMs). HSMs are tamper-resistant devices that hold and manage the critical signing and encryption keys that protect sensitive data – that are now also available as a flexible subscription-based service. Join this session to learn how adding nShield as a Service to your portfolio can help your customers secure their critical data in the cloud, CSP-agnostic, whilst providing you an additional revenue stream.
15:45 De-Risking Innovation: Single-Stack Purchasing Unpacked
Ed Winfield - Director of Global Partnerships, Content Guru
The CX landscape has shifted. Today’s consumers demand service that is faster, more personalised, and more channel-agnostic than ever before. Businesses aiming to drive brand loyalty are looking to Channel Partners to provide them with the tools they need to adapt quickly to changing market trends.

However, bolting additional tools onto an already sprawling CX estate is simply too inefficient to match today’s pace of change. The old ‘make do and mend’ approach to adding value to a Partner offering is no longer viable.

With an evergreen, cloud-based solution as the foundation for their CX offering, Channel Partners can update their technology capabilities with the latest CX innovations as soon as they are developed. Join Content Guru to find out how single stack purchasing is the key to providing long-term value to your customers, by reducing the risks of innovation.
How one Service Provider is growing their bottom line and acquiring new customers with a ‘smart’ new approach to infrastructure
Tim Pitcher, VP of World Wide Sales, Nebulon
Service providers today are looking to take their business to the next level, but at what point is current infrastructure an inhibitor to that business growth? All-flash 3-tier architectures have been a reliable foundation, but they lack the affordability and agility needed in a growing hosting business. A hyperconverged alternative promises a more flexible server-based platform that grows with your customer, but in reality, there are critical limitations such as server resource overheads and operating system restrictions that stand in the way of profitable growth. Join this session to learn how one service provider found a no-compromise, smart infrastructure approach for their data center server-storage solution, saving 40% versus their previous solution, boosting profitability, and improving new customer acquisition.
16:00 Q&A Session Q&A Session
16:15 UK MSP: “The Big Debate” Panel
Is the MSP model sustainable? What about vendors going direct? Should we be building or buying-in service platforms? Can automation make up for the skills shortage? Should we be preparing for the next pandemic? These and other questions are up for discussion in a candid, no holds barred session that encourages delegates to participate alongside a panel of four leading but quite different MSP CEOs from across the community.
Speakers Include: Malcom Orekoya - Netutils, Andy Horn - IntraLAN, Graham Lane – Cheeky Munkey, Ian Luckett - IT Experts
16:45 Closing Remarks
16:50 Networking Drinks & Awards Presentation
18:00 End of Summit

Please Note: The Managed Services Summit reserves the right to make any necessary changes to this agenda. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker. The Managed Services Summit reserves the right to use photographs of any attendee for future promotions.

Book your place today!
The must attend conference for all professionals involved within the Managed Services industry.